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If one converses about customer service, it is less likely to end the conversation without mentioning Amazon. The largest customer-oriented online retailer in the United States founded by Jeff Bezos has led the company successfully for years, yet whose leadership style is often criticized reflecting the culture within it. While some praised Bezos for the skills of a transformational leader, the founder has also been accused of creating a toxic environment within the company. …

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I find solace in writing.

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